Terms & Conditions


Please allow 5-7 working days for your order to be delivered.


All goods are offered subject to availability. Prices are given in good faith with the intention of being valid for at least 6 months. However, we do reserve the right to increase prices due to circumstances outside our control.


All prices are quoted excluding VAT, which is charged at the prevailing rate at time of invoice.


There is no minimum order however any orders less than £250.00 net attract a small order charge of £11.00 plus VAT.


We will determine the delivery method, normally by next day carrier.


Orders cannot be guaranteed although we will make every effort to meet the customer’s requirements. We will not be responsible for any customer or third party losses or obligations.


Claims for loss or damage must be made within 24 hours of receipt of delivery and must be in writing. No claims can be met if the customer signs the carrier documentation as ‘received in good condition’. Carriers note must be signed, ‘damaged or missing’ together with date and customer signature and printed name.


All our goods come with our quality guarantee. However the company having made every reasonable efort to ensure any goods supplied to us are not defective cannot accept liability for goods which are defective by reason of any act, commission or breach of regulation by any supplier or third party.


All goods remain the property of Casemir Chocolates Ltd until they are paid for in full and the company reserves the right to enter premises and reclaim those goods or equipment against unpaid accounts. CUSTOMISED PRODUCTS:
1. All customised items will be invoiced with order. We will store such items whilst they await drawdown. However these goods are stored entirely at the customer’s risk, no liability will be accepted by Casemir Chocolates Ltd. for any loss, including insolvency.
2. Customised packages and boxes are not sold without Casemir products to fll them. At the absolute discretion of Casemir Chocolates Ltd we may decide to supply the empty boxes, however these have a 50p per individual box premium to cover the cost of administering the order from the supplier and storage at our premises.
3. It is assumed that the maximum time it will take to use up customised stock will be 24 months. After that time Casemir may dispose of the stock as they see ft.


Our terms are pro-forma. They are otherwise 30 days from date of invoice for approved accounts. No goods will be supplied outside terms offered.


Only two credit references will be given for a customer in any one year. No references will be given to any competitors.


Casemir Chocolates may deliver orders by instalments in such quantities as it may reasonably decide; such instalments shall be separate obligations and no breach in respect of one or more of them shall entitle the buyer to cancel any subsequent instalments or repudiate this contract as a whole.


If an order is placed the customer is deemed to have accepted these terms and conditions in full.

Proud to be a UK
chocolate manufacturer
UK Great Taste
Award Winner
British Retail Consortium
'A' Certificate Holder