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About Us Casemir Chocolates Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the 'Contact Us' page.
Our Contact details:
Casemir Chocolates Ltd
Unit 3,
Riverwalk Business Park,
Riverwalk Road,
Enfield
EN3 7QN
United Kingdom
Phone: 020 8804 1395
Fax: 020 8211 2387
Email: sales [at] casemirchocolates [dot] co [dot] uk
VAT Registration Number 707612938
Company Registration No. 2987414
'BRC Global Standard - Food' ("Top Level A" standard for food handling): Certificate number 5236.
Since 2002 we have been regular medal winners at the UK Great Taste Awards.
You are welcome to visit our shop which is located at:
The Chocolate House
Tetherdown
Muswell Hill
London
N10 1ND
The shop opening hours are: Saturday 10am - 5.30pm (Excluding English Bank Holidays).
Our office hours are: Monday to Friday 9am - 5.30pm (Excluding English Bank Holidays). |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may also send your credit card information via phone, fax, post or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We offer the option of Royal Mail First Class delivery (Royal Mail quote: "First Class mail aims to deliver your letter or packet the next working day, including Saturday" Please allow between 1 and 3 days for delivery.) or Royal Mail next day signed delivery before 1 pm. You can select which option you prefer in the Checkout and will be charged accordingly. Included in our shipping price is a small charge towards the packaging required to protect your purchase in transit.
During summer we may have to suspend the option of using Royal Mail First Class 1 to 3 day delivery as the temperature may be too high to ensure that our chocolates arrive in a good condition. Please use Next Day delivery during this period.
Please order before 2 p.m. for next day delivery, weekdays only, excludes Bank Holidays. UK destinations only. Some products will have their shipping costs included in the price and will be clearly described as such e.g. Wedding Favours. We normally use Royal Mail First Class delivery, or, Royal Mail Next Day delivery for private addresses and a carrier for business addresses. Both Royal Mail's and our carrier's delivery promises and targets apply. We must be notified of a failed delivery as soon as possble and within at least 7 days of the expected delivery date. Proof of delivery is not normally obtained for items sent by First Class post and therefore if you require a proof of delivery, send your order by Next Day delivery.
The following UK postcode areas may not be able to receive deliveries from us in the normal time. Please contact us for more information, or place your order and we will try to assist you in sorting out a delivery.
AB30-39 Aberdeen
AB41-45 Aberdeen
AD51 Aberdeen
AB52 Invenurie
AB53-56 Aberdeen
BT - Northern Ireland (3-6 days)
GY1-9 Guernsey (including Aldernery, Herm and Sark)
HS1 Stornoway
HS2 Lewis
HS3 Harris
HS4 Scalapay
HS5 Leverburgh
HS6 N. Uist
HS7 Benbecula
HS8 Erisksay
HS8 S Uist
HS9 Castlebay (Barra)
IM-All Isle of Man
IV-All Inverness
KA27 Arran
KA28 Cumbrae
KW All
PA20-49
PA60 Jura
PA61 Colonsay
PA62-75 Mull
PA76 Iona
PA77 Tiree
PA78 Coll
PH15-29, 31-40, 45-50 Perthshire
PH30 Corrour
PH41 Mallaig
PH42 Eigg and Muck
PH43 Isle of Rum
PH44 Canna
PO30-41 Isle of Wight
TR21-25 Isles of Scilly
ZE1 Lerwick
ZE2-3 Shetlands |
Delivery Schedule We will normally send your order to you by Royal Mail First Class, or, Next Day 'Before 1300' delivery (Maximum weight per order of 10kg for Next Day). This only includes Monday through to Friday and excludes all English Bank Holidays. We will make every reasonable attempt to ensure your order arrives on the date you have requested, excluding weekends and Bank Holidays.
Only orders received by 1400 (2pm) can be delivered for the next working day. This only includes Monday through to Friday and excludes all English Bank Holidays.
If a delivery date is selected that we cannot deliver your order on e.g. the same date that the order is placed, or, a Bank Holiday date, then we will select a suitable date near to the one requested and arrange delivery for that date. If you have accidently selected the wrong date, please telephone us as soon as possible with the correct date. We will make every effort to change the date, where possible.
In the event of Royal Mail industrial action that will affect your delivery, we will make every attempt to avoid known incidents of industrial action, but cannot prevent such actions causing problems with delivery timings.
During very hot weather conditions, we advise using only our Next Day service for delivery. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
The entire order file, including your address details, is encrypted and is stored on the server as an order file. This is then only decrypted after it reaches our computer.
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Guarantee We guarantee your satisfaction. If any of our products do not meet our exacting standard, then please inform us immediately. We will need the goods returned within 48 hours in order that we can examine them. Return postage will be refunded if we agree that the goods are 'sub-standard'.
If any goods arrive damaged, they must be refused when delivery is attempted, or signed for with a written comment on the couriers receipt, to say that they were damaged, outlining the extent of the damage. Please contact us immediately to discuss a resolution.
Some of our chocolates contain nuts and all can contain traces of nuts.
Ribbons, boxes and wrappings will vary depending on supply, changes and availability. Every attempt will be made to ensure that the goods displayed on this website, are a true representation of the goods sent. There may be occasions when we have no alternative but to substitute any part of an order for an alternative.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. |
Reaching Us If you need to reach us, please email us using the link on the 'Contact Us' page, alternatively, you can call on 020 8804 1395 (International +44 020 8804 1395) or fax us on 020 8211 2387 or write to us at:
Unit 3,
Riverwalk Business Park,
Riverwalk Road,
Enfield
EN3 7QN
United Kingdom |
Privacy Policy Casemir Chocolates Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Pop-up pages are only used to better display the goods shown. We do NOT use pop-up pages for advertising or marketing. If you have the Pop-up Blocker activated on your internet browser, you may not be able to use some of the functionality of our website e.g. you may not be able to see the larger pictures of goods. It is safe to turn the Pop-up Blocker off when viewing our website in isolation, but this will also affect other websites you may have open and those websites may not have our strict rules on the use of Pop-up pages.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.
Credit card details are removed after payment has been made.
All email addresses received for our Newsletter will be stored separately and only used to send our Newsletter to, or the ocassional promotional offer. There will always be the option to Unsubscribe and any Unsubscribe requests received, will be acted upon quickly. We do not expect to send out more than one communication a month. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Remittance Terms All retail oders must be accompanied by a card payment method (Debit Card or Credit Card).
Wholesale customers can apply for an account with Casemir Chocolates Ltd. If approved, an invoicing process will be set up to handle future payments. |
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| | Delivery & Nut Warning |
During summer we may have to suspend using Royal Mail First Class 1 - 3 day service as the temperature may be too high to ensure our chocolates arrive in perfect condition. Please use Next Day service during this period. For most of the year we offer the option of Royal Mail First Class delivery (1 to 3 days, Monday to Saturday delivery), or, Royal Mail Next Day signed delivery before 1 pm (Tuesday to Friday delivery only, no Saturday or Monday deliveries).... All of our products may contain nuts or traces of nuts.
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